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Refund & Cancellation Policy

Last updated: June 1, 2026

Cancelling your plan

You can cancel your subscription at any time from your billing settings. When you cancel, your plan stays active until the end of the current billing period, and it will not renew afterward. We do not lock you into long-term contracts.

Refunds on subscriptions

If you are unsatisfied, contact us within 14 days of a charge and we will review your request. Where boosting for the period has not yet substantially started, we will refund that charge in full. Where boosting has already been delivered, that portion is non-refundable because the cost is incurred on your behalf.

Credit top-ups

Pay-as-you-go credits purchased in $5 increments are refundable only for the unused balance that has not yet been allocated to a boost. Credits already committed to a detected post cannot be refunded once that boost has been delivered.

Duplicate or erroneous charges

If you are charged in error or billed twice for the same period, email us and we will correct it and refund the duplicate charge promptly.

How refunds are issued

Approved refunds are returned to the original payment method through Stripe. Depending on your bank or card issuer, it can take 5 to 10 business days for the funds to appear.

How to request a refund

Email support@upranker.co from the address on your account with your account email and the charge in question. We aim to respond within two business days.